Soundly’s Privacy Policy

Your privacy is important to us. At Soundly we have a few fundamental principles:

Who We Are

Soundly 2 is a fully featured sound effects platform for Mac & PC. Find your perfect sound effect in our massive cloud library, index local sounds, and share files in the Soundly Collaboration Cloud. With a wealth of features and a friendly interface, Soundly makes you a better and happier editor!

How you Can Reach Us

Company Name:
Soundly AS
E-mail Address:
mail@getsoundly.com
Country of Operation:
Norway
Phone Number:
+47 932 94 327
Mailing Address:
Frøyas gate 2, 0273 Oslo, Norway

What This Policy Covers

This Privacy Policy applies to information that we collect about you when you use:

Throughout this Privacy Policy we’ll refer to our website, applications and other products and services collectively as “Services.”

Below we explain how we collect, use, and share information about you, along with the choices that you have with respect to that information.

Information We Collect

We only collect information about you if we have a reason to do so – for example, to provide our Services, to communicate with you, or to make our Services better.

We collect information in three ways: if and when you provide information to us, automatically through operating our Services, and from outside sources. Let’s go over the information that we collect.

Information You Provide to Us

It’s probably no surprise that we collect information that you provide to us. The amount and type of information depends on the context and how we use the information. Here are some examples:

Basic Account Information
We ask for basic information from you in order to set up your Soundly account and receive small amounts of email news from us. For example, we require individuals who sign up for a Soundly account to provide a name and email address – and that’s it.
Transaction and Billing Information
If you purchase a Soundly subscription plan you will need to provide additional personal and payment information that is required to process the transaction and your payment, such as your credit card information, VAT number, and contact information. All credit card information is transmitted directly to, and stored with, Stripe.com without touching our servers.
Communications With Us
You may also provide us information when you communicate with our team about a support question.

Information We Collect Automatically

Usage Information
We collect information about your usage of our Services. For example, we collect information about the actions that administrators and users perform, such as what searches are most popular, and what files are exported from Soundly. This is in the interest of our users since it gives us valuable insight into what audio material interest them.
Location Information
We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions.
Pixel Tags and Other Technologies
Pixel tags (also called web beacons) are small blocks of code placed on websites and emails. Soundly’s webpage and newsletters uses pixel tags and other technologies to help us identify and track visitors, usage, and access preferences for our Services, as well as track and understand email campaign effectiveness.

How And Why We Use Information

Purposes for Using Information

We use information about you as mentioned above and for the purposes listed below:

Legal Bases for Collecting and Using Information

A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws. Our use of your information is based on the grounds that:

  1. The use is necessary in order to fulfill our commitments to you under our End User Licence Agreement (found inside the Soundly Application) or other agreements with you or is necessary to administer your account – for example, in order to enable access to our website on your device or charge you for a paid plan; or
  2. The use is necessary for compliance with a legal obligation; or
  3. The use is necessary in order to protect your vital interests or those of another person; or
  4. We have a legitimate interest in using your information – for example, to provide and update our Services, to improve our Services so that we can offer you an even better user experience, to safeguard our Services, to communicate with you, to measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition, to monitor and prevent any problems with our Services, and to personalize your experience; or
  5. You have given us your consent

Sharing Information

How We Share Information

We never sell our users' private personal information.

We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:

Subsidiaries, Employees, and Independent Contractors
We may disclose information about you to our subsidiaries, our employees, and individuals who are our independent contractors that need to know the information in order to help us provide our Services or to process the information on our behalf. We require our subsidiaries, employees, and independent contractors to follow this Privacy Policy for personal information that we share with them.
Third Party Vendors
We may share information about you with third party vendors who need to know information about you in order to provide their services to us, or to provide their services to you. This group includes vendors that help us provide our Services to you (like payment providers that process your credit and debit card information, email delivery services that help us stay in touch with you, customer chat and email support services that help us communicate with you, those that assist us with our marketing efforts (e.g. by providing tools for identifying a specific marketing target group or improving our marketing campaigns), those that help us understand and enhance our Services (like analytics providers). We require vendors to agree to privacy commitments in order to share information with them.
Legal Requests
We may disclose information about you in response to a subpoena, court order, or other governmental request.
To Protect Rights, Property, and Others
We may disclose information about you when we believe, in good faith, that disclosure is reasonably necessary to protect the property or rights of Soundly AS, third parties, or the public at large.
Business Transfers
In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event that Soundly AS goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy.
With Your Consent
We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties with which you authorize us to do so.
Aggregated or De-Identified Information
We may share information that has been aggregated or reasonably de-identified, so that the information could not reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Services and we may share a hashed version of your email address to facilitate customized ad campaigns on other platforms.
Published Support Requests
And if you send us a request (for example, via a support email or one of our feedback mechanisms), we reserve the right to publish that request in order to help us clarify or respond to your request or to help us support other users.

How Long We Keep Information

We generally discard information about you when we no longer need the information for the purposes for which we collect and use it–which are described in the section above on How and Why We Use Information–and we are not legally required to continue to keep it.

As example, when you close your account we remove all references to your account from our database and shared services at the time of closure but we may keep references to your data in backups for up to 30 days.

Security

While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as monitoring our Services for potential vulnerabilities and attacks. Additionally, we take steps to secure data and encrypt data at rest, including storing credentials as salted bcrypt hashes.

Transforming Information

Because Soundly’s Services are offered worldwide, the information about you that we process when you use the Services in the EU will be used, stored, and/or accessed by individuals operating outside the European Economic Area (EEA) who work for us or third party data processors. When providing information about you to entities outside the EEA, we will take appropriate measures to ensure that the recipient protects your personal information adequately in accordance with this Privacy Policy as required by applicable law.

Your rights

If you are located in certain countries, including those that fall under the scope of the European General Data Protection Regulation (EU) 2016/679 (AKA the “GDPR”), data protection laws give you rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:

EU individuals also have the right to make a complaint to a government supervisory authority.

Privacy Policy Changes

Although most changes are likely to be minor, Soundly AS may change its Privacy Policy from time to time. Soundly AS encourages visitors to frequently check this page for any changes to its Privacy Policy. If we make changes, we will notify you by revising the change log below, and, in some cases, we may provide additional notice (such as adding a statement to our homepage or the getsoundly.com news section, or sending you a notification through email or in-app news section). Your further use of the Services after a change to our Privacy Policy will be subject to the updated policy.


Change Log

2018-06-05:
Initial Privacy Policy

This Privacy Policy was adapted from deadmanssnitch.com with their permission. Thank you!